If you are like me, you have probably been with the brand for the final decade. You’ve got watched your favourite pair of Ferragamo footwear increase 33 p.c in price. And you have seen the same enhance all across the product line, from belts to ties to clothes.
So with a 33 % enhance within the luxurious retail market, you’ll come to expect that such a prestigious brand keep on with the standard of workmanship that elevated them into changing into an internationally renowned success, right?
You wouldn’t count on them to only reside off their fame and reduce corners in their manufacturing processes like most of the automobile makers have executed, right?
Nicely, that is simply not the case.
Ferragamo has decided that they don’t seem to be only going to increase their bottom line from the entrance end, they’re going to do the same from the again. And to do that, what they should skimp on is workmanship.
I purchased a belt from Saks Fifth Avenue a month and a half in the past before after a couple of years of put on, my older Ferragamo belt was falling apart. It was on the dearer facet. It retailed for close to $500.
When you buy a belt that prices $500, you expect durability, strength and an merchandise that you could cherish for years, if not at least a 12 months. Something product of the same quality because the last belt from the identical model that you bought.
NOT Something That will Start to FALL APART AFTER THE FOURTH Wear.
Once I took off my belt on Saturday, the seams on the aspect began to return off.
Do you know what happens after that?
THE BELT IS DESTINED TO Split IN HALF!
I sent out a tweet to Ferragamo asking if they might exchange the belt. You already know what’s crazy about this half?
I used to be RIDICULED by the Twitter group for having a fake belt. This Real belt I purchased from a TRUSTED RETAILER was being called Pretend.
They said things like:
@Choibolsan: Looks like a Made in China fake manufacturing. Are you positive you will have purchased it at Saks not at Sucks?
@Ponchomayto: it’s a pretend belt, and if it’s not fake, it’s a defect then, however the stitching doesn’t look original
@Guisebule: Pretend, you may inform from the stitching high quality and why its falling apart.
@tanerojuthero: Quite common in Africa, especially from chinese language products, it’s about the whole lot not just belts.
Do you know the way embarrassing that’s when you will have 90,000 Twitter followers and they’re calling your product Faux, saying it’s a knock off from CHINA and it gets compared to shoddy products in AFRICA? Particularly when the belt was supposedly made in Italy?
I felt so embarrassed afterwards and just needed to cover my face and felt like a whole disgrace.
I have been in GQ Magazine with Will Ferrell and that i’ve by no means bought a pretend luxury merchandise in my life.
And right here I am, being referred to as out for getting a “faux” belt from what was once my most beloved model. The one I’ve gone to for the last decade to buy my footwear and my belts.
As embarrassing as that was, I decided to call Saks and ask them if I could get the contact data for Ferragamo to return my defective belt. They decided to take the step up and offer me a full refund, but I needed extra from Ferragamo for the embarrassment I needed to encounter after that tweet that I despatched out, so I determined to present them a call. Would not you need that too?
I talked to Carmen of their customer support department. Are you aware what they mentioned after i advised them about what happened?
Carmen “The vendor is accountable for the defect and if they are providing you a refund, that’s all that we are able to do.”
I advised her that this was not a gross sales subject. This had nothing to do with the retail outlet. This was a manufacturing situation — and as the manufacturer of the company, she needed to step up and resolve the concern.
She stated she would not do this. Then she continued on to say that “The vendor is liable for the defect, not the producer.”
So I requested if Ferragamo would take any duty for this. She stated no. I requested her if I may quote her on that. She stated sure.
So here we are. Ferragamo isn’t the identical model you’ve grown to love over the many years. They are a fraud that’s residing off their fame, like lots of the other corporations out there who’re skimping on their manufacturing processes and making poor quality merchandise.
And guess what. When you continue to purchase their merchandise, you might be next.
And the way are you going to really feel when they kick you to the curb and say there’s nothing they will do for you?
It’s sad to say that I once liked Ferragamo, but I will never be shopping for another product from them again.
And before you buy one other Ferragamo product, you might wish to think twice about how they handled me, as a result of that’s what is in store for you when your product fails.
Ferragamo, I bid you adieu. Good luck surviving in the following decade, particularly when I’ll be quoting Carmen at your corporate offices in each and every single article I publish about poor high quality, customer support and workmanship within the articles I publish in the media shops I work with.
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